The Really Quite Good Guide to Negotiating Your Comcast Xfinity Cable and Internet Bill

Almost 18 months ago, I made the full switch from having cable and the internet to what many today simply call “cutting the cord”. The switch took some getting used to as an avid sports fan, but surprisingly Comcast who is the local provider in my area offered a package that fit me pretty well.

Comcast offered their Internet Blast package which includes internet, a few local stations, and HBO all at $39.99 per month for the first 12 months, $59.99 for months 12-18, and $69.99 after that for the full regular price. As you may have put together I started to get the regular price bill from Comcast recently, which for the frugal minded money saving shopper like Even Steven Money, I was not having it. So I immediately took action and did what most internet bloggers would do and started an online chat with customer service.

First I played dumb and asked to explain why my bill had risen to such a high rate, increasing almost $30 per month from the introductory rate. After some explanation of the increase, I asked if there were any current offers and promotions available to lower my bill.  To my surprise, the online service rep offered a completely different package including cable for $64.99.  I let them know I was not interested in cable or paying the same rate and asked if there were any other offers available.  The online service rep suggested I call the customer service to see if more offers were available.


Still a little worried about picking up the phone to negotiate?  Well according to Consumer Reports and the image above, the probability of saving money should make you pick up that phone.  I knew what I had to do and the next day I called Comcast and followed the steps below.

The Really Quite Good Guide to Negotiating Your Comcast Xfinity Cable and Internet Bill

  1. Call 1-800 XFINITY 1-800-934-6489
  2. When prompted speak “Discontinue Service”, other Comcast 800 numbers it is option 4

This will take you to the Comcast Customer Retention Specialist and the individual with the power to lower your bill and who’s sole responsibility is to keep you as a customer.

3.  Let them know you are calling to cancel your service

Keep it simple, you are calling to cancel and they are answering to convince you otherwise.

4.  Start with the competition

AT&T is the competition for Comcast and that’s exactly who I mentioned.  They have similar packages at similar prices, which is why they are a great to bring up(I suggest researching the competition before you call, for example I had the AT&T website in front of me when I called).  I made sure to bring up a few keep points:  Price and Saving Money and receiving Similar Options with the competition.  Save any other specific issues you have faced while with Comcast for the rebuttal, this can be used as a negotiating tactic.

Here is the conversation I had with the Comcast service rep, not word for word, but almost identical.

  • Comcast:  Can you explain the reason you want to cancel your service?
  • Me: I see that AT&T is offering the same plan and in some cases even better for $49.99, which is less than I currently pay.
  • Comcast: OK. Well AT&T doesn’t offer the same speed internet and world class Comcast Xfinity service, but I can look to see what kind of package we may be able to offer you.
  • Me: I would be willing to listen.
  • Comcast: OK, I see we have an offer for you that will give you the same package plus higher-speed internet at $49.99 for 12 months.
  • Me: I think this could work for me however, AT&T offers Amazon Prime free for an entire year which is a $100 value, which is a better offer than Comcast.
  • Comcast: Let me check to see what we can do, please hold for a moment……..Well, Mr. Even Steven Money, we can offer you Streampix usually a $4.99 month, free of charge.  Would you like to do this?
  • Me: I already have Netflix, I don’t need Streampix.
  • Comcast:  We do have a Sports package available for $4.99, that we can include free of charge.  Would you like to do this?
  • Me: Yes I would like to stay with Comcast with the entire package you mentioned.
  • Thoughts in my Head:  Yes, Oh Yes!!!!  I love sports how did you know, can you read my mind or something, this is great!!!!

BEFORE: $69.99-Internet at 25 mbps, Local Channels, HBO

AFTER:   $49.99-Internet at 75 mbps, Local Channels, HBO, Streampix, & Sports Package


In summary, I saved $20/month, $240/year, which is a 28.57% decrease.  It pays to give Comcast a call in fact, I should have done it sooner, probably in the 10-17 month range to avoid any increase in my bill.  By making a simple phone call and following the script and key points above, you now have the secret sauce to lower your Comcast Cable and Internet bill. Please take this money and insert dollar bills into your savings category and proceed to pay off debt or investment.

Chances are if you are here, you want to save money.  You probably know where your money is going or at the very least want to know where your money is going each month.  While I’m a super nerd with an excel spreadsheet, I also use Personal Capital to keep track of all my expenses.  It’s a FREE tool that allows you to link up your accounts and keeps track of all your income and spending, pretty great right.  It’s also great for keeping track of your investments, net worth, retirement checkup, and I’m pretty sure they also do your laundry but I can’t officially confirm, just my theory.  All kidding aside, I highly recommend Personal Capital and I think you should check it as well.  It’s like Mint except cooler.


Are you tracking your spending? Have you considered using Personal Capital to track yours? Click to learn more.

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25 Responses to “The Really Quite Good Guide to Negotiating Your Comcast Xfinity Cable and Internet Bill

  • Excellent negotiation. When our contract runs I am definitely going to do this.
    Jason recently posted…Playing Mental Monetary GymnasticsMy Profile

    • EvenStevenMoney
      2 years ago

      Please do, if it helps another person out there, I have succeeded in writing this up:)

  • Nice job! I’m surprised how inexpensive cable is where you are. I cut my cable a few months back and now I use Sling.
    Dave recently posted…4 Reasons People Don’t Retire EarlyMy Profile

    • EvenStevenMoney
      2 years ago

      There are definitely more expensive internet packages, but this one has been working for us. I always say I’m really just hoping for Google fiber because in my head it is the holy grail, but this certainly does the trick.

  • Nice job – I have a date with Time Warner Cable coming up over the next week because our discount rate for internet just expired. Found a competitor that we actually get that had good prices! Always hard because we don’t have a lot of options out here.
    Thias @It Pays Dividends recently posted…4 Reasons to Always Keep Some CashMy Profile

    • EvenStevenMoney
      2 years ago

      This guide might be worth a try if you are interested in staying with Time Warner, I doubt the customer reps are trained any differently.

  • Well played. It seems like cable/internet and phone services (if you don’t use prepaid or Republic Wireless) are two that can pretty regularly be negotiated down. That sports package is totally clutch with football season starting.

    Also, “really quite good guide” made me laugh 🙂
    The Bearded Dragon recently posted…A Game of InchesMy Profile

  • Awesome work! I do the same with Time Warner every 6 to 12 months.
    Fervent Finance recently posted…Leveraging Friends and Family for Cheap TravelMy Profile

    • EvenStevenMoney
      2 years ago

      Different company same guidelines I’m sure, need to put this in the calendar to give them a call sooner.

  • Good job on the negotiation, I’ve had Comcast for some time and the only way to negotiate a better rate was indeed to get their cancellation department.
    I do the same for auto insurance, house insurance,… when it’s easy to switch, a 15min call can indeed save you 15% or more on whatever it is you’re paying!
    TheMoneyMine recently posted…Set Yourself Up for Success and Join The Million Dollar ClubMy Profile

  • What if they don’t price match or negotiate? I’ve had a rep that said “well, we’re sorry to see you go.”

    • EvenStevenMoney
      2 years ago

      I think it’s important to not use the term “price match” because then you are comparing apples to apples and I’m sure the reps are taught that Comcast is not just an apple but a rare fruit that is magical. Same thing with the term negotiate, the intention of the phone call is not to negotiate, it’s to leave for another company, essentially you are just calling them to cancel and they are asking you to stay.

      Last point would be to call again another time. It could be the rep, the promotion they are running, or the way the wind is blowing that day, but a thank you for your time while you consider your options is just fine. Call again another day.

      • I just encountered this. I have no genuine alternatives to Comcast but quoted some nearby services anyway. They backed me into a corner on taking less channels, same internet for the same price. I tried to say, “well how is this a good deal, I’m losing channels. I’ll probably need to cancel then and go to Wave.” They said, “ok, that’s your choice.” I may have made the mistake of mentioning TV. Without it their internet plans skyrocket. So since I was left in the position of taking a plan that either cut my internet speed or lost me channels, or both, I said I’d need to think about it and would call back later.

        How far are these reps willing to go to keep us? This guy seemed fine with letting me go (maybe he knew I didn’t have any alternatives). And if it came down to it, me cancelling would mean no internet at all so I’m not sure how far to take the brinksmanship when they say, “that’s all we’ve got.”

        • We must have gotten the same guy because this is more or less exactly what happened to me. The dude didn’t even try. I went ahead and canceled for the end of the month but I’ll have to call back to unscrew that one up. Maybe Comcast is learning

        • EvenStevenMoney
          2 years ago

          Make sure you are talking with the cancellation team, they have to know you are serious. Also make sure to ask if that is the best they can do and make sure to provide specific items eg AT&T provides HBO GO or the internet speed is faster for less money, etc, if you feel that it’s not enough then you can either call back another day and time or cancel. Remember, if they gave you everything you wanted it wouldn’t be much of a negotiation, this is a call to cancel and it’s basically the customer’s only leverage.

  • What if you dont have any other option in your area except DSL(Which is WAY slower)? We could use Direct TV promotions but for Internet we are screwed since Direct TV bundles with DSL. FIOS is not available in our community, although there are some homes a few blocks away that have it.

  • I just tried your steps above and it worked for me! Was paying $93 and now reduced to$73 for another year. The lady also back dated to when the promotion ended and provided me with a credit on my next bill. Big thank you !

    • EvenStevenMoney
      1 year ago

      That’s awesome Ray!!! Congrats on saving $240 this year by making a phone call:)

  • I just renegotiated my account with Comcast and am quite happy with the results. I have 25 Mbps for $75 and they had offered me 100 Mbps for $60 the last time I called. They noted that call in today’s call and I said that I was going to sign up with Fairpoint service and run both for a month to see if Fairpoint service was good enough. Fairpoint offers up to 25 Mbps in my town but only up to 10 Mbps in my neighborhood. I didn’t think that it would be enough but there’s only one way to find out. The cost of adding Fairpoint service would include a one-time cost of $175 for a modem so first-year savings wouldn’t be that great. Comcast offered me $50 for the same level of service that I have right now for one year, or two-years with a contract. I chose the latter.

    Another strategy that I was considering and probably would have went with was to get Fairpoint service, cancel Comcast service, then have someone else in our household start new service with Comcast (new account rate for 25 Mbps in our area is $35/month), then drop Fairpoint. It makes no sense to do this every year if Comcast is charging $50/month but I think that it’s worthwhile if Comcast is charging $75 this year and $80 next year. I have friends that do this with their ISPs every year but they apparently can live without service for a few days whereas we can’t as we have two that work from home, one most of the time and one from time to time.

    Comcast also gives us ESPN-3 Streaming and Xfinity WiFi which provides some value to us.

    • EvenStevenMoney
      9 months ago

      That’s smart, glad it worked. If you go in with a plan and have an competitor’s pricing it will usually work in your favor. I don’t love the idea of adding another competitor to only bring back the same company, that one has too many moving parts for my liking. Nice work though!

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